Frequently Asked Questions
Everything you need to know about your AlTerra Retail experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping within the United States generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
If you are not completely satisfied with your purchase, you can return or exchange unworn items with tags attached within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. Because AlTerra Retail carries various designers, we recommend comparing your body measurements to the specific chart provided for that garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay for eligible orders.
Are your products ethically sourced?
Sustainability and ethics are at the core of AlTerra Retail, LLC. We partner exclusively with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials whenever possible.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our support team via live chat or email.