Returns & Exchanges
At AlTerra Retail, LLC, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we accept returns of unworn, unwashed items with original tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.
Ship the Package
Drop off your package at any authorized carrier location; please ensure you obtain a tracking receipt for your records.
Receive Your Refund
After our quality team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing